Vektive Multimedia

PC service capabilities have expanded with Remote Support Services, powered by Crossloop, which are administered by a remote connection to your computer after a simple setup of the support utility. The Crossloop 128-bit encrypted connection that is established between you and us, will allow the technician to perform services to your system over your broadband connection. Interested and need help?

Call 409-698-5555, email This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or contact via the Vektive Support widget located on this website to discuss your PC issue, and if it qualifies for remote support, Paul will give you a quote for the repair service, guide you through the simple installation of the support utility and get the service session started.

PC Requirements: CrossLoop requires Windows 2000 or newer, including Vista; 128 MB RAM or greater; 2 MB hard drive space and a broadband internet connection

STARTING THE SUPPORT SESSION: Contact Vektive Multimedia first to discuss your PC issues

Sharing a session enables us to temporarily view your desktop and share control of your mouse and keyboard.

1. Launch CrossLoop

After the installation has finished, you can open CrossLoop at any time by clicking the icon on your desktop or by opening the program from the start menu. If you have not done so already, download CrossLoop here. This is the CrossLoop application icon:

2. Tell me your Access Code

The Access code is a randomly generated 12-digit number used to encrypt data sent between computers.

3. Select Connect

Click the connect button. Your session should begin momentarily. If it does not begin make sure the Access Code is correct and try again.

4. Allow the Connection

Click the Allow button to allow us temporary access to your PC. Your session should begin momentarily.

Select the Disconnect button in the lower right hand corner of the application to end the session at any time.